Shipping within the United Kingdom

We offer the following shipping options at checkout:

• Standard Tracked Shipping - £15.90

Please ensure your delivery address is a street address (residential or business) when selecting this option. 

International shipping

We offer limited international shipping, with pricing calculated at checkout. For enquiries about specific countries, please contact us.

All international orders are sent as Standard Tracked Shipping. 

Order dispatch

Orders are typically dispatched within 2 to 3 business days when items are in stock, though during sale periods, please allow up to 3 additional business days for dispatch.

Ownership and responsibility

Once items are shipped, they become the property and responsibility of the buyer, meaning you will be required to initiate any necessary investigations with the courier if issues arise, though we remain available to assist or provide evidence as needed. If any items arrive damaged, please contact our support team within 3 days of receiving your order.

Missing packages after confirmed delivery

When our couriers provide documentation confirming delivery to the address you provided, Little Aveline is not liable if the package is subsequently lost, stolen, or damaged. If your package is missing after a confirmed delivery, please verify the designated delivery spot and check with neighbours or other household members; if it still cannot be located, we recommend considering filing a theft report with local authorities.

Incorrect shipping address

Please ensure your shipping address is completely accurate before placing your order with us, as incorrect addresses will incur standard postage rates for reshipping. If you notice an error after submitting your order, please contact our support team immediately so we can attempt to coordinate a correction with the courier before dispatch.

Backorders / preorders

Backordering is available for select out-of-stock items. If your order contains any backordered items, we will hold the entire shipment and dispatch it only once all items are fully available.

Tracking

All shipments processed through our couriers include tracking details. You will receive an email containing your tracking number as soon as your order is officially in transit.

Returns due to non-delivery

In cases where a parcel is not signed for, picked up, or collected in time and is returned to us, you will be liable for the cost of return postage and any applicable return warehouse fees.

To have the parcel sent out to you again, you must cover the new postage fees, including the return-to-sender fees paid by Little Aveline, alongside any applicable warehouse fees. It remains your responsibility to ensure that your delivery details are correct and that you are able to receive or collect your parcel within the courier's specified timeframe.

If you choose not to have the parcel resent, we will deduct the original postage fees, return postage fees, and all incurred warehouse fees from your total refund amount.

Force majeure

Little Aveline is not liable for any delays or failures to perform our obligations due to events entirely beyond our control, including natural disasters, pandemics, government actions, strikes, or other unforeseen circumstances, which are considered Force Majeure Events. In such cases, our performance will be suspended for the duration of the event.

Electronic communications

All communications between you and Little Aveline, including email, online forms, and digital notices, are considered valid and binding. We will maintain electronic records of all such communications as an official part of your transaction history.