Return duration

You have a 30-day window to initiate a return from the day you receive your item.

Return eligibility

To qualify for a return:

• items must be in their original condition—unworn, unwashed, and unused, unless deemed faulty.
• you must provide a receipt or proof of purchase.
• all returns must be pre-approved by contacting us beforehand, as returns sent without prior approval will not be accepted.

Return initiation

Start by contacting us. Upon acceptance of your return, we'll provide directions on how to proceed. Returns shipped without prior approval will not be accepted. Return shipping to our designated address is borne by the customer. 

Refund deductions

For change-of-mind refunds, Little Aveline will deduct:

• outbound and inbound shipping fees
• Shopify platform fees
• a 20 percent restocking fee
• payment merchant fees ranging from 5 percent to 12% based on your payment method
• any other out-of-pocket expenses experienced in conjunction with your order, including necessary administrative and customer service fees.

However, cancellations made prior to the picking and packing of your order will not incur any change-of-mind refund fees.

Damages and discrepancies

Inspect your items upon arrival, and should you encounter any faults, damages, or incorrect items, contact us promptly. We are fully committed to rectifying such issues.

Non-returnable items

The following items are exempt from returns:

• used items
• items opened by destroying packaging
• clearance and sale items unless defective
• gift cards
• customised or personalised products

If you are uncertain about the return eligibility of a specific product, kindly reach out to us.

Exchanges

To exchange an item, you must first return the original product following our return process. Once your return is processed, you can then make a separate purchase for the desired item.

Refunds

Upon receiving and inspecting your returned item, we will inform you of its approval status, and approved refunds will be processed back to your original payment method. Please note that the time it takes for the refund to reflect in your account can vary based on your payment provider.

Little Aveline's Product Refund Policy

At Little Aveline, we stand behind the quality and performance of our products with a comprehensive refund policy, aiming to ensure that every customer is fully satisfied with their purchase.

Trial before you commit
We encourage you to purchase singular products to test before investing in larger quantities, allowing you to assess the quality of our products.

Partial change of mind

If you wish to return only part of your order and the items you originally purchased qualified for a bundle or multi-buy discount, please be aware that returning items may affect your eligibility for that discount. If the items you are keeping no longer meet the bundle requirements, the discount you received will be removed and the difference will be deducted from your refund, ensuring you are charged the correct price for the items you are keeping as if you had purchased them individually at checkout.

Refund eligibility

If you are not satisfied with your initial purchase, we are happy to provide a full refund for any unwashed, unopened, and unused items.

Faulty items

In the rare event that you receive a faulty item, we will uphold your consumer rights, entitling you to a replacement or refund for a major failure as well as compensation for any other reasonably foreseeable loss or damage.

Return process

To process a return, please contact our customer service team within 30 days of purchase to initiate your request, provide proof of purchase and, if relevant, evidence of the fault, and send the unwashed and unused items back to us as directed by our team so we can process your refund promptly upon receiving the returned items and confirming their condition.

Important notes

This refund policy does not apply to items that are not faulty but have been washed or used, nor does the guarantee cover issues related to sizing, material sensitivities, or personal preference. We recommend keeping all original packaging until you are certain the product is right for you, and please note that custom or personalised items are not eligible for a return unless they are defective.

Returns due to non-delivery

In cases where a parcel is not signed for, picked up, or collected in time and is returned to us, the customer will be liable for the cost of return postage and return warehouse fees. To have the parcel sent out again, the customer must cover the postage fees, including the "return to sender" fees paid by Little Aveline, plus any applicable warehouse fees, as it is at the customer's responsibility to ensure that their delivery details are correct and that they are able to receive or collect the parcel within the courier's specified timeframe. If the customer choose not to have the parcel sent out again, the initial postage fees, return postage fees, and all warehouse fees will be deducted from the total refund amount.

Partial order returns and shipping thresholds

When you wish to return part of your order, our standard return fees and procedures apply, and additionally, if the value of the order with the returned items falls below our minimum free shipping threshold, you will be liable for the original cost of shipping. This cost will be deducted from your eligible refund amount, ensuring fairness and allowing us to continue offering competitive prices and shipping options to all customers. Please review your order carefully before initiating a return, and reach out to our customer service team if you have any questions regarding your return or exchange.

12-month manufacturer’s warranty

We proudly offer a 12-month warranty on all Little Aveline products, covering any manufacturing faults under normal use.

What’s covered:

• faulty stitching or construction
• fabric faults present at purchase

What’s not covered:

• general wear and tear over time

Exclusions

This warranty does not cover issues arising from normal wear and tear, misuse, neglect, incorrect washing, the use of bleach, or accidents. Additionally, any modifications, alterations, or attempts at repair by you or third parties will void the warranty provided by Little Aveline.

Warranty void for non-compliance with wash routine

The warranty provided by us will be void if you do not follow our official wash routine, as proper care is essential to maintain the integrity and performance of our products. Please adhere to our recommended wash routine to ensure your items remain eligible for warranty coverage.

Claims process

To make a warranty claim with Little Aveline, please contact our customer support team via our website, providing your order number and a detailed description of the issue along with clear photographs documenting the manufacturing fault. Our team will then review your claim and may request additional information or photographs. Once your claim is validated, we will determine the most economical solution between offering a store credit or a replacement, and we may provide instructions for the return of the faulty item if necessary, covering any associated shipping costs for validated warranty claims.

Warranty solutions

• If a credit is deemed the most economical solution by Little Aveline, a credit note for the value of the faulty item will be issued, redeemable against future purchases with us.
• If a replacement is the chosen solution, a similar item, subject to availability, will be sent to you at no additional cost.

Limitations

The warranty provided by us is valid only for the original purchaser and cannot be transferred. Proof of purchase directly from Little Aveline or an authorised retailer is required for all warranty claims.

Additional Policy Clauses

Force majeure

Little Aveline is not liable for any delays or failures to perform our obligations due to events entirely beyond our control, including natural disasters, pandemics, government actions, strikes, or other unforeseen circumstances, which are considered Force Majeure Events. In such cases, our performance will be suspended for the duration of the event.

Electronic communications

All communications between you and Little Aveline, including email, online forms, and digital notices, are considered valid and binding. We will maintain electronic records of all such communications as an official part of your transaction history.